ITIL® 4 Foundation Course - Bakk Inc
ITIL® Definition. ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.